Useridea.io outperforms alternatives

Below table helps you to understand that 💪

  Traditional Forum Excel / Google sheets Trello Useridea.io
  Others useridea.io
Posting ideas Forum:
--
Excel / Google sheets:
--
Trello:
+-
View more details on a desktop screen
--
  • single location for all discussions including suggestions
  • users will add multiple suggestions per post which makes it difficult to understand
  • many duplicates
  • customers need to login to post a suggestion
--
  • flexible with multiple columns
  • no customer view available
  • manual adding by the support team, need to search for duplicates
  • need to track who suggested what manually
+-
  • difficult to understand requires an explanation card
  • flexible with easy to add columns and cards
  • strong Trello branding/template, not providing similar customer experience throughout your brand
  • becomes clouded after a large number of suggestions
  • suggestions need to be emailed or commented with a Trello account and support needs to manually add these
++
  • single location for all suggestions
  • easy to grasp how the system works using likes and a simple process (vote, roadmap, done)
  • immediate visibility that ideas are taken seriously because customers can see items on done
  • the customer does not need to login to add a suggestion
Liking & discussing Forum:
--
Excel / Google sheets:
--
Trello:
+-
View more details on a desktop screen
--
  • no focus on discussions, discussions can be about everything instead of solely the idea
  • users can agree with suggestions but not providing a like or comment, so unclear how many people want something
  • in general, a high level of moderation needed
--
  • no discussion possibilities, ideas become siloed from each other
  • manual liking through the support team by adding a "vote" on duplicates
+-
  • discussions and likes per suggestion
  • customer needs to have a Trello account to like and discuss
+-
  • discussions and likes per suggestion
  • can easily contact everyone that likes a suggestion for further follow-up or validation of designs
  • customer needs to log in for likes and comments, however, they can use their social media account to login. This helps with building a community as you can connect with them over email afterwards.
Understanding trends Forum:
--
Excel / Google sheets:
+-
Trello:
--
View more details on a desktop screen
--
  • no prioritization available because there is no voting done
  • no overview of all suggestions, at some moment you have 129 pages of comments which could be suggestions or generic comments
+-
  • overview of all suggestions
  • need to create a separate overview to add prioritization criteria
--
  • prioritization in Trello is only possible on the number of likes. For additional criteria you need to export and track criteria manually
++
  • prioritization overview with 3 industry standard criteria 1) desirability, 2) potential revenue/cost-saving, 3) investment/effort. It is possible to add custom criteria on request
  • overview of all suggestions which is saved together with the prioritization criteria
Providing updates Forum:
--
Excel / Google sheets:
--
Trello:
+-
View more details on a desktop screen
--
  • manual and time-consuming process of providing feedback to requesters
  • unclear status of requests
--
  • manual and time-consuming process of providing feedback to requesters
  • unclear status of requests
+-
  • clear status of requests on the board, but not communicated yet
  • manual and time-consuming process of providing feedback to requesters
++
  • automated feedback to followers with status updates
  • very clear status of requests
  • can easily contact everyone that likes a suggestion for further follow-up or validation of designs

Ready to start?

Met liefde uit Utrecht

Kvk: 20145923 | Btw: NL029924443 B01